Neupulse C controlled launch
Your guide to dates, key information, scheduling and FAQs
Timeline of launch
key dates and actions you will need to complete as a participant
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Controlled launch opens
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Week 1 of receiving your device
Unboxing survey (and optional videos)
we ask you to fill out the survey linked further down the page, and if you would like to send us some videos of you unboxing the device
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1st - 2nd week of using your device
Week 1 or 2 follow up calls
we will call you twice during the controlled launch and you will find the link to book the first call below
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2nd - 3rd week of using your device
Videoing your experiences (optional)
we would love to hear your thoughts, opinions and individual experiences with the device; a link to upload your videos is listed below
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4th week of using your device
Week 4 calls
this is the second and final call you will partake in for the controlled launch and the link to book a time slot is located below
Here you can book your Week 1 or 2 and Week 4 follow-up call time slots. We also ask you to complete the unboxing survey, as well as upload any optional videos you would like to share.
FAQs
When will my device be delivered?
When will my device be delivered?
You should have received an email about the delivery of your device, please refer to this for updates and tracking.
What happens if I don't want to upload any videos?
What happens if I don't want to upload any videos?
The videos are completely optional, we would love to see your experiences and we hope it would help others in the community with their journey too.
What happens if I can't make my interview?
What happens if I can't make my interview?
Please let us know if you can't attend your online interview within 48 hours of your scheduled appointment.
How long should I wear the device for?
How long should I wear the device for?
Neupulse was designed to fit into your everyday routine, so there is no strict rule on how long you need to wear it. Some participants said they would use it during specific moments they find stressful, while others would prefer to wear it throughout the day. It is really whatever works best for you!
What happens if I don't want to answer some of the questions in the follow up calls?
What happens if I don't want to answer some of the questions in the follow up calls?
This is absolutely fine. All the questions we ask during the follow-up calls are completely optional and if answering one makes you feel uncomfortable then we can easily skip to the next question. Any feedback you provide us with is extremely valuable.
Can I still take part if I don't want to have my camera on for the calls?
Can I still take part if I don't want to have my camera on for the calls?
This is not a problem at all. We only ask if you can turn your camera on to say hello and after that you can have your camera off for the remainder of the call. We are just grateful that you will be attending calls in the first place so we will try our best to support your needs and make the controlled launch a comfortable experience for you.
Can I still take part if I can't attend one of the calls?
Can I still take part if I can't attend one of the calls?
This is not an issue. Any feedback provided is great so we would rather that you attend one call if you are able to then drop out of the controlled launch all together. If you can attend only one of the calls, we would be grateful if you could let us know via email: research@neupulse.co.uk.
Email us
Get in touch with our dedicated customer support team at Enquiries@neupulse.co.uk
Support hours
Monday - Thursday: 9am - 5pm
Friday: 9am - 4pm
Saturday - Sunday: Closed
If you contact our team outside of these hours, we will pick up your conversation as soon as possible.