Terms & Conditions

Last Updated: 13th May 2025

These Terms and Conditions (“Terms”) govern your use of the Neupulse wearable device and accompanying Neutrack mobile application (together, the “Product”). By purchasing, activating, or using the Product, you agree to be bound by these Terms.

If you do not agree with these Terms, do not use the Product.

1. Product Purpose

The Neupulse device is a non-invasive neuromodulation product designed to assist in the temporary alleviation of symptoms associated with Tourette syndrome. It is not a cure and does not replace professional medical advice, diagnosis, or treatment.

2. Intended Use

  • The device is intended for use by individuals aged 12 years and above, or under the supervision of a responsible adult.
  • Use only as instructed in the user manual or as advised by a healthcare professional.
  • The mobile application (“Neutrack”) allows users to adjust stimulation parameters such as intensity and duration.

3. Medical Disclaimer

  • The Product is not intended to diagnose, treat, cure, or prevent any disease.
  • Always seek the advice of a healthcare professional with any questions you may have regarding a medical condition.
  • Do not stop or alter any prescribed treatment without consulting your healthcare provider.

4. Safety and Use

  • Do not use the Product if you have a pacemaker, implanted defibrillator, or any other implanted medical device unless approved by your healthcare provider.
  • Stop using the Product if you experience discomfort, pain, skin irritation, or any adverse effects, and consult Neupulse immediately.

5. Mobile Application

  • The Neutrack app is required to control and configure the device.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • The app does not provide medical advice or alerts. It is a control interface only.

6. User Obligations

You agree not to:

  • Use the Product for any unlawful, harmful, or unauthorized purpose;
  • Reverse engineer, modify, or attempt to gain unauthorized access to any part of the device or app;
  • Share or sell your device without resetting it and notifying the company.

7. Warranty and Returns

  • The warranty does not cover damage due to misuse, improper maintenance, or unauthorized repair.

8. Limitation of Liability

To the maximum extent permitted by law:

  • The Company shall not be liable for any indirect, incidental, special, or consequential damages;
  • Total liability for any claim arising out of or relating to these Terms or the Product shall not exceed the amount paid for the Product.

9. Privacy

Your use of the Product is also governed by our Privacy Policy, which explains how we collect, store, and use your personal data.

10. Modifications

We reserve the right to modify these Terms at any time. Continued use of the Product after such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of its courts.

12. Contact Us

If you have questions or concerns about these Terms, please contact us at:

Email: enquiries@neupulse.co.uk