Quick answer
30 days to change your mind
You have 30 days from the day we deliver your order to tell us you want to return it for a refund. Contact our customer services team and we’ll send you a returns label. The cost of return postage is taken off your refund.
Common questions
Can I return it if it doesn’t suit me?
Yes. Let us know within 30 days of delivery that you’ve changed your mind, then send it back within 30 days of telling us. Include any tags, labels and free gifts, and use the original packaging where possible. We may reduce your refund if the device isn’t in as new condition or accessories are missing.
How do I start a return?
Contact our customer services team and we’ll send you a returns label. The cost of return postage is taken off your refund. We refund you within 14 days of receiving the return, using the payment method you paid with.
Can I return gel pads?
Gel pads are sealed for hygiene reasons, so they can’t be returned once opened. Unopened gel pads can be returned within 30 days of delivery.
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